Frequently asked questions

Orders & Shipping

When will my order ship?


Every item is handmade to order. It's an intergral part of our business. On average, our production window is 8 days. We ship on a first come, first serve basis. At this time, Yam is not taking rush requests. If your order is time sensitive, please see our stockists or purchase a Yam gift card.




My package is marked as delivered but I have not received it


Due to COVID, some packages marked as delivered will arrive up to a week later (it's frustrating for us too!). If your package has not arrived after 7 days, we can proceed with filing a claim. Please reach us at info@yamnyc.com. Yam is not responsible for packages delivered to incorrect shipping addresses. Please ensure you have the entered the correct shipping address during checkout!




I checked my tracking info and my package has not moved


Since COVID, we have experienced a higher number of mail delays. Some packages may take an additional 1-2 weeks to arrive, especially with the surge of Omicron.These delays are out of our control but we will do our best to assist you! All packages are insured to protect your purchase. If your package is lost, we will proceed with filing a USPS claim to refund the value of the order (shipping fees will not be refunded). Please email info@yamnyc.com for assistance!




Do you ship internationally?


Yes! If you do not see your shipping location during checkout, please reach out to info@yamnyc.com and we will gladly add your location to the shop. Please note that all customers are responsible for all customs fees.




Do you ship packages with all mail carriers?


All packages are shipped USPS but we can ship via UPS, FedEx and DHL upon request.





Customizations

Can I convert an earring to a clip on?


Yes! Most styles can be converted to a clip on, including hoop earrings. Please email info@yamnyc.com for more information.




Can I adjust the length of a necklace or bracelet?


Yes! We are happy to make adjustments. Please reach out to info@yamnyc.com.




I want to purchase a piece for my wedding day


We welcome alterations of exisiting Yam designs for weddings & special occasions. These are the modifications we provide: -Precious metals -Special metal plating -Pearl elements -Sizes/lengths Tell us your ideas and email them to info@yamnyc.com for a price quote! At this time, we are not accepting commisons for engagement rings.




I want to commission a piece from Yam


At this time, we do not accept jewelry commisons. If you are looking for references, please send us an email at info@yamnyc.com or send us a DM





Jewelry Care/Info

How do I care for my jewelry?


We are big advocates for jewelry care! Jewelry should be maintained like any other item in your wardrobe. 1. Do not wear jewelry in water for extended periods of time 2. Do not polish gold plated items 3. Store jewelry in a cloth bag or jewelry box For all our jewelry care tips, see our "Jewelry Care" highlight on instagram




How do I remove tarnish?


Tarnish is a natural process that occurs on most metals. To remove the patina, simply wipe down with a polishing cloth (included in every order). We also recommend Sunshine Polishing cloths and MAAS polishing creme. For more info, visit our "Jewelry Care" highlight on instagram




What is the difference between gold filled & gold plated?


Yam offers styles both in gold plated and gold filled. Both gold filled and gold plated jewelry involve the process of bonding a layer of gold over a base metal. Gold plated items will eventually discolor over time. To extend the life of gold plating, avoid wearing jewelry in water and wipe off with a cotton cloth after each use. Gold filled items have a thicker layer of gold and will not change in color.